At Caleb Folders, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in resalable condition.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Once your return is approved, we will provide instructions for the return process.
Returns must be shipped back to us within 5 days of receiving approval.
Refunds
Once we receive and inspect the returned item, we will notify you of the status.
If approved, your refund will be processed within 5 business days.
Refunds will be issued in the same method used for the original purchase, or as store credit where applicable.
Shipping fees (if any) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at [email protected]. We will arrange for a replacement or refund at no additional cost to you.